Project Planning & Logistics: Understanding the project, establishing the timeline, setting up storage and communications, coordinating through meetings, presentations, and reports

Supplier Management: Ensuring compliance, quality, and timeliness of deliverables from external partners while nurturing the relationship

Team Management: Ensuring efficient project execution by monitoring and supporting the efforts of the team, providing feedback, may delegate some logistical tasks to Project Assistant, and facilitating decisions through effective communications

Communication and Reporting: Communication with internal and external stakeholders to keep everyone informed about the project's progress through emails, meetings, and project chat communication, preparing and sending project status reports

Maintain Project Documents: Maintain Project Documents and Information: Organize, keep information up to date, manage security and access

Research Team Support: Providing technical and operational support to our Researchers, especially during interviews 

Monitoring and Control: Monitoring the project's progress with the team to ensure it is on track and on budget, and escalating concerns to the appropriate stakeholders

Risk Management: Identifying, analyzing, and mitigating risks that may affect the project, implementing contingency plans when necessary

Data Governance: Creating, sending, and saving consent forms, storing project information and files (audio, video, transcriptions, etc.), ensuring compliance with data policies, including providing notice to clients

Client Relations: Primary contact for Client for logistics and planning, running client meetings

Training: Takes direction from and regularly report to the Senior Project Manager, willingness and ability to follow guidelines and policies

Empathetic and have respect for people of all backgrounds, deep interest in other languages and cultures

Love learning new things, pick up new software quickly, and find delight in keeping yourself and others organized in a modest, calm manner

Openness to feedback and trying new approaches

Are quick to respond to clients and partners and always do so thoughtfully and with respect.

If you see something, you say something

You aren’t afraid to ask for help

Do what you say you’re going to do: You’re reliable, responsible, and ready to help the team meet all project deadlines with pride in your attention to detail

Are comfortable working remotely with flexible working hours and non-standard meeting times when required

Are a collaborative team player with a positive attitude

Want to cultivate good-will and camaraderie among those you work with

1-2 years of experience managing projects or mostly unsupervised leading projects

User Experience Research or interest in UXR

Knowledgeable in: Microsoft Office Suite & Google Workplace Suite

1+ years of professional experience in environments where multiple stakeholders and complex project details were par for the course

Excellent planning and organization skills with attention to detail – you can keep important information top of mind and plan your time and others effectively and efficiently

Discernibility – Ability to observe and draw accurate conclusions. To decipher what is important and the relevant actions to take that are suited to a particular situation

Proven ability to work dynamically – you adapt quickly, problem-solve and implement actionable steps

Excellent communication – Ability to work well both in a Team and on your own, articulate clearly, succinctly, and professionally

Troubleshooting and Creative Problem Solving

Competent with variety of Online Tools and Quick to learn new ones: Excel, Gmail, Box, SharePoint, Teams, Google Drive, Dovetail