Articles

Why Enterprise Companies Need UX Research Before Deploying AI Agents

Gartner estimates 30% of generative AI projects get abandoned after proof of concept. With agentic AI, the failure rate risks running higher because agents don't just give bad answers, they take bad actions. Research before deployment typically costs 5-8% of the implementation budget. Skipping it costs 3-5x the original implementation to fix. The math favors doing the research first.

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